stepandwin-support

ADIMLA KAZAN — Support


Step and Win is a pedometer app that turns your daily steps into coins,

which you can redeem for gift cards.


CONTACT

For questions, feedback, or issues: gokhanaysel@gmail.com

We typically reply within 24 hours.


FREQUENTLY ASKED QUESTIONS


Q: My steps aren't being counted.

A: Make sure Motion & Fitness permission is enabled

   (Settings → Privacy & Security → Motion & Fitness → Step and Win).

   The simulator does not count steps — a physical iPhone is required.


Q: I purchased a gift card but haven't received the code.

A: Gift cards are reviewed by an admin before delivery. The code will

   appear in the "My Coupons" tab once approved (usually within a few hours).

   If it takes longer than 24 hours, please contact us.


Q: How do I delete my account?

A: Profile → Delete Account. All your data will be permanently removed.

   You can copy your unused coupon codes before deleting.


Q: Why do I need to watch ads?

A: Ads help keep the app free. Watching a short ad is required to

   convert steps to coins or claim daily quest rewards.


PRIVACY

See the in-app Privacy Policy: Profile → Privacy Policy.


— Last updated: April 2026

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